iSpotly · User Reports

iSpotly· user reports as of Sep 26, 2026 · last 14 days

In-app Pack Report

What players told us, and what they were doing when they told us.

Players can flag a problem from inside a pack. Those reports arrive by email and nowhere else. Below: who sent each one, what they said, and the games they played in that exact pack just before hitting report - which is usually what the complaint is actually about.

1 · Who reported

id	account	name	os / ver	geo	lang	first open	last open	days	games	solved	ads
R1	registered	Eléonore C.	iOS 2.6.0	FR	fr-FR	2026-09-05	2026-09-26	22	150	77	39
R2	guest	(device only)	iOS 2.6.0	AU	en-AU	2026-09-16	2026-09-20	3	1	0	3
R3	guest	(device only)	iOS 2.6.0	IL	he-IL	2026-09-17	2026-09-17	1	1	0	1
R4	internal	Tiko (own device)	iOS 2.6.0	IL	en-GB	2026-09-09	2026-09-26	17	352	304	52

games / solved = server-truth completed games and wins across every identity that device has used (guest play plus any signed-in account). R4 is Tiko's own test device - kept visible so the report is not mistaken for a player, excluded from player metrics.

2 · What they reported

id	when (UTC)	type	pack	pack name	section	price	status
R1	09-13 17:46	wrong_info	35	Disco Fever	Genres	$2	no reply
R1	09-14 05:35	other — "Progression non sauvegardée"	5	2010's	Decades	$2	no reply
R2	09-16 07:59	wrong_song	2	Millenial Groove	Free	free	no reply
R4	09-16 08:02	wrong_song	4	2020's	Decades	$2	internal
R3	09-17 18:57	wrong_info	14	World Cup	Sports	$2	no reply

3 · What they played in that pack before reporting

id	pack	played	track	result	stems	before report
R1	35 Disco Fever	09-13 17:40	Sugar — Maroon 5	win	5	3 min
R1	35 Disco Fever	09-13 17:36	Adventure of a Lifetime — Coldplay	win	3	9 min
R1	35 Disco Fever	09-13 17:28	Rasputin — Boney M.	win	3	16 min
R1	5 2010's	09-13 18:15	Rude — MAGIC!	lose	5	11h 19m
R1	5 2010's	09-13 18:08	Dance Monkey — Tones and I	win	2	11h 27m
R1	5 2010's	09-13 18:06	Lean On — Major Lazer	win	2	11h 28m
R2	2 Millenial Groove	—	no games played — opened the pack, reported the same minute			0 min
R3	14 World Cup	—	no games played — opened the pack twice, reported			0 min
R4	4 2020's	—	no games played in-pack before report			0 min

R1 / Disco Fever — likely curation, not metadata. She won three in a row and reported 3 minutes after Sugar (Maroon 5, 2015), having just played Adventure of a Lifetime (Coldplay, 2015). The pack also holds Dynamite (BTS), Flowers (Miley Cyrus) and Don't Start Now (Dua Lipa). A disco pack full of 2010s-2020s pop reads as "wrong info" to a player who came for disco. Content call, not a bug.

R1 / 2010's — working as designed, but it reads as data loss. They completed three games on 09-13 between 18:05 and 18:16, returned 09-14 at 05:34, opened the pack twice in the same minute and reported progress not saved. The games ARE recorded server-side. What they lost was SNEAK access: sneak-unlocked tracks expire after the day, by design (Tiko, 2026-09-26). So this is not a bug - it is the sneak model being invisible to the player, who read expiry as lost progress. Product decision: change the structure, or make the expiry legible before it happens. Not a dev fix.

R2 / R3 — low-confidence, judge with care. Both opened the pack and reported within the same minute without ever playing a game in it, and neither has solved a single game overall. Whatever they saw was on the pack listing (cover, title, track names), not in gameplay.

Reading it. "before report" = minutes between that game ending and the report being sent. Track names resolve from the served catalog snapshot. Reports arrive from the in-app Pack Report button to an alerts mailbox; none of the player reports here has been answered. Internal/QA traffic is labelled rather than hidden so a test report is never read as a player's.